Lords tell the FCA to move faster as up to four in ten home insurance claims are rejected

Home insurance claims acceptance ran as low as 62% in 2025, against 99% for motor cover. A cross-party Lords committee found the FCA's Consumer Duty has not yet delivered better outcomes for customers. Chairman Baroness Noakes said the problems are 'well known' to the industry and the regulator, yet progress has stalled. The committee wants a roadmap with clear timescales.

Price-comparison sites have driven a 'hollowing out' of policies to cut premiums.

Customers routinely misunderstand storm damage and wear-and-tear exclusions, the committee heard.